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November 13, 2024 • Scott Farrell

Modern Call Centers: Navigating the AI Transformation Journey

1. The Modern Call Center Landscape The call center industry stands at a pivotal moment of transformation. Gone are the days when a call center was simply a room full…

November 8, 2024 • Scott Farrell

The AI Inference Price Revolution: Transforming Data Processing Economics

The economics of AI inference are undergoing a dramatic transformation. Major vendors have repeatedly slashed their prices this year, fundamentally changing what’s possible with large-scale AI processing. Let’s explore how…

October 12, 2024 • Scott Farrell

Turbocharging Customer Service: How Fine-Tuned Salesforce LLMs Power Next-Generation Voice AI Agents

In the rapidly evolving landscape of customer relationship management (CRM), the integration of artificial intelligence with platforms like Salesforce is opening up exciting new possibilities. Recent advancements in Large Language…

October 3, 2024 • Scott Farrell

The AI Revolution in Customer Service: From Chatbots to Real-Time Voice Interactions

In the rapidly evolving landscape of artificial intelligence, we’re witnessing a seismic shift in how businesses interact with their customers. The recent announcement of OpenAI’s Realtime API marks a significant…

October 3, 2024 • Scott Farrell

AI Chatbots: Beyond Marketing Gimmicks to Serious Business Tools

In recent years, chatbots have become increasingly prevalent across websites and digital platforms. Often, they’re viewed as trendy add-ons, implemented by marketing teams to give a website a modern feel….

September 10, 2024 • Scott Farrell

AI-Powered Web Automation: The Future of Digital Interaction

In the ever-evolving landscape of artificial intelligence, a groundbreaking project has emerged that promises to revolutionize how we interact with the digital world. This innovative system combines AI-driven vision, HTML…

August 23, 2024 • Scott Farrell

Revolutionising Business Operations: The Power of GPT-4o Fine-Tuning

In the ever-evolving landscape of artificial intelligence, a game-changing development has emerged: the ability to fine-tune GPT-4o. This breakthrough is not just another incremental step in AI advancement; it’s a…

June 28, 2024 • Scott Farrell

The Bureaucratic Maze: Why Australia’s Home Care System Needs a Digital Revolution

Australia’s aged care system, particularly home care, is crying out for reform. While the government has recently unveiled plans like the Aged Care Data and Digital Strategy, the reality on…

June 27, 2024 • Scott Farrell

AI Manager: The Future of Business Management for Small Businesses

In today’s competitive business landscape, small businesses are continually looking for ways to enhance efficiency and reduce overheads. The AI Manager emerges as a transformative solution, integrating cutting-edge artificial intelligence…

April 9, 2024 • Scott Farrell

Unveiling the First AI-Powered Cyborg: A New Horizon in Human Augmentation

In a groundbreaking leap towards the fusion of technology and humanity, a revolutionary project emerges, introducing the world’s first AI-powered cyborg. Spearheaded by a visionary whose journey began with a…