Author: Scott Farrell
The Future Unwrapped: A Deep Dive into OpenAI’s 12 Days of Innovation
December has always held a special magic – a time of anticipation and wonder. This year, the tech world is experiencing its own version of an advent calendar, as OpenAI prepares to unveil 12 consecutive days of announcements. As someone deeply embedded in the AI ecosystem, I want to share my comprehensive analysis of what…
AI and Integration: A Strategic Guide for CIOs
Last week, I sat with a business owner who shared a story that might sound familiar. They are attempting to implement a chatbot for customer service . But how to enable an AI-powered access to quotes, and inventory management, and predictive analytics for marketing. Each solution system is isolated but when a customer contacted them…
The State of AI for Australian Businesses: A CIO’s Guide to 2025
As we near the end of 2024, the artificial intelligence landscape has evolved dramatically. For CIOs across Australia, the challenge isn’t just keeping pace with AI advancement—it’s about strategically positioning our organizations for what comes next. With generative AI adoption doubling in the past ten months and 65% of organizations now regularly using it in…
Revolutionizing Enterprise AI: How Combining Claude with Local Models is Transforming Business Decision-Making
In the ever-evolving landscape of artificial intelligence, a groundbreaking development has just emerged that promises to reshape how enterprises leverage AI for strategic advantage. The Model Context Protocol (MCP), released on November 25, 2024, represents a paradigm shift in how we can combine the power of different AI models to drive better business outcomes. I’ve…
The Evolution of Data Consulting: Navigating the AI and MCP Revolution
In the rapidly evolving landscape of data consulting, we stand at a pivotal moment where traditional data expertise converges with transformative AI capabilities. This convergence isn’t merely about adopting new technologies – it represents a fundamental shift in how consulting firms deliver value while maintaining unwavering commitments to security and governance. The Security Imperative The…
Expanding Horizons in Data Consulting: From Project Excellence to Governance Leadership
Introduction The landscape of data consulting is evolving beyond traditional project delivery. While technical expertise remains crucial, there’s growing recognition that process excellence, governance, and quality assurance represent significant opportunities for consulting firms to deliver additional value. By developing and perfecting internal processes, firms can transform their operational excellence into valuable client services. The Foundation:…
Data Security and Governance in Modern Data Consulting
Data Security and Governance in Modern Data Consulting: A Practitioner’s Perspective The landscape of data consulting has evolved dramatically in recent years, particularly at the intersection of cloud computing, data analytics, and information security. As organizations increasingly rely on data-driven decision making, the role of data consultants has become more complex, especially when considering the…
AI Call Center Governance Framework and Performance Metrics: A Comprehensive Guide
Introduction As AI becomes increasingly central to call center operations, the need for robust governance frameworks and precise performance metrics has never been more critical. Having worked with numerous organizations implementing AI in their call centers, I’ve seen how proper governance and measurement can mean the difference between transformative success and costly failure. Understanding AI…
Modern Call Centers: Navigating the AI Transformation Journey
1. The Modern Call Center Landscape The call center industry stands at a pivotal moment of transformation. Gone are the days when a call center was simply a room full of agents handling incoming phone calls. Today’s customer experience hubs are sophisticated operations that reflect the dramatically evolving expectations of modern consumers and the technological…
The AI Inference Price Revolution: Transforming Data Processing Economics
The economics of AI inference are undergoing a dramatic transformation. Major vendors have repeatedly slashed their prices this year, fundamentally changing what’s possible with large-scale AI processing. Let’s explore how this shift is reshaping the landscape of AI applications. The Race to Zero: Understanding Price Reductions We’re witnessing an aggressive trend in price reduction across…