Customer Experience Archives - Leverage AI for your business

November 13, 2024 • Scott Farrell

Modern Call Centers: Navigating the AI Transformation Journey

1. The Modern Call Center Landscape The call center industry stands at a pivotal moment of transformation. Gone are the days when a call center was simply a room full…

October 12, 2024 • Scott Farrell

Turbocharging Customer Service: How Fine-Tuned Salesforce LLMs Power Next-Generation Voice AI Agents

In the rapidly evolving landscape of customer relationship management (CRM), the integration of artificial intelligence with platforms like Salesforce is opening up exciting new possibilities. Recent advancements in Large Language…

June 28, 2024 • Scott Farrell

The Bureaucratic Maze: Why Australia’s Home Care System Needs a Digital Revolution

Australia’s aged care system, particularly home care, is crying out for reform. While the government has recently unveiled plans like the Aged Care Data and Digital Strategy, the reality on…

June 27, 2024 • Scott Farrell

AI Manager: The Future of Business Management for Small Businesses

In today’s competitive business landscape, small businesses are continually looking for ways to enhance efficiency and reduce overheads. The AI Manager emerges as a transformative solution, integrating cutting-edge artificial intelligence…

February 17, 2023 • Scott Farrell

Why small businesses can’t afford to ignore AI in the post-pandemic world

Introduction It’s a wild world out there, and boy, has it changed. The pandemic has brought in new and unprecedented challenges for small businesses. You might be wondering, “How the…

February 16, 2023 • Scott Farrell

Customers are demanding you to integrate AI and chatGPT into your e-commerce strategy

Let’s talk about AI and e-commerce, and how you can integrate the two to make your business more customer-centric. First off, why is AI important for e-commerce? Well, it’s all…