chatbot Archives - Leverage AI for your business

November 15, 2024 • Scott Farrell

AI Call Center Governance Framework and Performance Metrics: A Comprehensive Guide

Introduction As AI becomes increasingly central to call center operations, the need for robust governance frameworks and precise performance metrics has never been more critical. Having worked with numerous organizations…

November 13, 2024 • Scott Farrell

Modern Call Centers: Navigating the AI Transformation Journey

1. The Modern Call Center Landscape The call center industry stands at a pivotal moment of transformation. Gone are the days when a call center was simply a room full…

October 12, 2024 • Scott Farrell

Turbocharging Customer Service: How Fine-Tuned Salesforce LLMs Power Next-Generation Voice AI Agents

In the rapidly evolving landscape of customer relationship management (CRM), the integration of artificial intelligence with platforms like Salesforce is opening up exciting new possibilities. Recent advancements in Large Language…

October 3, 2024 • Scott Farrell

The AI Revolution in Customer Service: From Chatbots to Real-Time Voice Interactions

In the rapidly evolving landscape of artificial intelligence, we’re witnessing a seismic shift in how businesses interact with their customers. The recent announcement of OpenAI’s Realtime API marks a significant…

October 3, 2024 • Scott Farrell

AI Chatbots: Beyond Marketing Gimmicks to Serious Business Tools

In recent years, chatbots have become increasingly prevalent across websites and digital platforms. Often, they’re viewed as trendy add-ons, implemented by marketing teams to give a website a modern feel….